Covid 19 FAQ

Covid 19 Frequently Asked Questions

Q. Can flying on an airplane increase my risk of getting COVID-19?

Ans. While traveling, you may have close contacts with Airport staff & security lines, which may increase the risk of COVID 19. Touching the surfaces is not safe. Although traveling in flight is safe as Air keeps changing which reduces the risk of spreading coronavirus, but social distancing is not possible in crowded places. This may increase your risk of COVID 19.

Q. What are health and safety precautions implemented at the centers?

Ans. To avoid the pandemic situation of COVID 19, every center is taking preventive measures. Some of the preventive measures include washing hands frequently, using alcohol-based sanitizers, maintaining social distance, covering face with the mask, taking respiratory hygienes, disinfecting the atmosphere frequently, keeping the workplace cleaned, avoiding unnecessary visits or entries. Employees, who are not well, are advised to work from home or to be isolated. Also, medical staff is appointed for regular screening and routine health tests.

Q. Would we be required to submit medical history for visa applications?

Ans. Some of the government advisories may ask you to submit a medical history before applying for Visa. In general, Countries may ask for medical history review, physical examination, chest X-Ray, Blood tests for infectious diseases while traveling abroad.

Q. What happens to a valid visa, if the country in question has restricted/banned travel?

Ans. Usually, a valid visa has validity to travel in the future as well. You may use a valid visa for traveling at a later stage.

Q. How do I check if the country I wish to travel to is accepting visa applications?

Ans. Due to this pandemic situation, every country is taking COVID 19 preventive measurements. Some countries have issued detailed advisories, some have issued travel restrictions, some have closed the visa application centers and some are accepting visas for limited categories.
To check whether your country is eligible to accept the visa applications, you may contact our visa experts or may check the government advisories. We make sure to post timely information on social media stuff as well for better communications.

Q. I have a valid visa that will expire soon, and the country I’m going to, or am in, has issued a travel advisory/travel restriction/travel ban. Can I apply for an extension?

Ans. Advisories for various countries differ with regards to who can enter, irrespective of whether they hold a valid visa or not. Some countries have imposed border control measures that only allow citizens, residents or specific permit holders to enter the country, and disallow other non-essential travellers even if they hold a valid visa.
Customers who are yet to travel and whose existing visa is expiring soon, or has expired, may be allowed to re-apply for a fresh visa when operations resume. Those who had already travelled before lockdown to the foreign country and whose visas are due to expire soon, are urged to reach out to the concerned Embassy/Consulate for an extension.
Hence, as the situation remains fluid, do check official travel advisories or information about travel restrictions on the website of the respective country/government/Embassy/Consulate, or your travel service provider, even if you have a valid visa.

Q. How can I reach eVisa Mart in case of queries?

Ans. EVisa Mart can be reached at You may have the contact details from our Contact Page. Our representatives will be happy to assist you for any visa related queries.

Q. Should I undergo any special tests before applying for my visa?

Ans. eVisa Mart do not have any hard policies related to medical tests. While visiting our visa centre, only temperature screening can be done at the time of entry. Although Government, embassy, consulate may ask you to provide medical reports. In fact, in some cases, providing medical reports are compulsory. Medical reports are usually a part of necessary documentation in some visa applications, though they may not be related to COVID-19.

Q. Do I get a refund if my visa is already issued but I can’t travel and enter a country?

Ans. In general, assured visa are not subjected to refund. Visas are valid for several months and can be used at a later stage of travel. For the visa under processing, the applicants may ask for the withdrawal, and the money will get refunded. Refund policies depend upon the Government policies, EVisamart do not have complete rights on refunding process, sole discretion is of consult or government or concerned Embassy.

Q. I submitted my passport with the visa application before services were suspended. How do I get my passport back?

Ans. Once you apply for the Visa from our portal -, you will be allotted with a tracking number which can be used to track all the information. If you have activated the SMS services, you will get the notifications via messages. In the pandemic situation, the tracking system may not work well with an embassy or consulate. For safety reasons, some countries have sanctioned courier services to refund the passports & documents to the registered address. For more information related to passbook services, you may contact our visa professionals or may write us.

Q. What should I do if I get sick while traveling?

Ans. Contact the nearest embassy or consulate to get the list of local health providers etc. You may get he medical assistance if your illness is serious. You may also inform your relatives, family or friends.

Q. Could I be screened when I exit or arrive at my destination?

Ans. Screening will totally depend the country policies. Entry & exit screening include temperature checking and checking the symptoms of Coronavirus. Authorities may ask you to provide a self declaration form with common FAQs related to Covid 19. Travellers having minor symptoms may be examined medically. They will not be charged for protective measures.

Q. Who should be quarantined during the COVID-19 pandemic?

Ans. The person having COVID 19 symptoms such as Sneezing, Cough or respiratory droplets, who was within 6 feet distance of COVID19 patients, Who cared for COVID 19 patient, Who touched or ate with COVID 19 patient.

Q. If I travel, what steps should I take to help reduce my chance of getting sick or getting someone else sick?

Ans. You should take precautionary steps such check travel restrictions, get flu shot before traveling, carry masks & sanitisers, avoid affected travellers, cover yourself in public places with Mask & PPE kit, Avoid close contacts, maintain social distancing, wash your hands often, avoid touching facial skin, watch symptoms. After your travel, check for the symptoms & take COVID19 test and isolate yourself. Even if the report is negative, stay at home for atlas 10 days.

Q. What if I recently traveled and get sick?

Ans. You will be asked to quarantine for minimum of 14 days. You may be sick, but with a fear to spread the corona, you will be asked not to visit outside and not to meet the people.

Q. Can travel to visit family or friends increase my chances of getting and spreading COVID-19?

Ans. Yes, If your family or friends are in touch with people who have suffered with Corona or found any corona symptoms. Visiting during pandemic situation is prohibited strictly until it is important to visit. Not every human has the equal stamina to fight against Corona Symptoms.

Q. Is it mandatory to wear a mask when flying?

Ans. Yes, Due to Corona Pandemic it become compulsory to wear the mask in public places. In fact, there will be not entry without mask.

Q. What can passengers do to protect themselves from Coronavirus infection on board?

Ans. Passengers are advisable to wear Mask & PPE kit. Always preferable to get the Web Check-in to avoid any contacts. Apart from that, they should avoid touching face, should maintain proper hygiene, should wash hands regularly, maintain physical distance. These simple steps may protect themselves from Coronavirus infection on board.

Q. Should I avoid traveling internationally?

Ans. If you do no have any specific or urgent reason, you should avoid visiting internationally. Although, if the traveling is open to outside countries, you may travel while taking precautions such as wearing masks, using sanitisers and avoid interacting any people having Corona Symptoms.

Q. Is the risk of contracting a virus on a plane higher than in a shopping center or in an office?

Ans. Yes risk of contracting the infection is lower on an airplane than at a shopping centre or an office because the cabin air on an airplane is changed frequently.